Refunds & reprints

Every portrait is made to order, so this policy is written to be clear before you buy — never a surprise afterwards.

Digital downloads are final sale

You see a full, FREE preview of your portrait before you pay. Because the high-resolution file is delivered instantly and cannot be returned, digital downloads are non-refundable once purchased.

Not happy with the preview? Redraw it as many times as you like — it's FREE, and nothing is charged until you choose to unlock the file.

Damaged or misprinted items are reprinted FREE

If a canvas, framed print, mug, or any other physical item arrives damaged, misprinted, or materially different from the artwork you approved, we will reprint and reship it at no cost. Send us a photo of the item within 30 days of delivery and we'll take care of it.

Lost in transit

If tracking shows your order never arrived, we'll reship it once carrier timelines confirm the loss.

What isn't covered

Change of mind on a made-to-order item, a background color or name style you chose and later dislike, an incorrect delivery address entered at checkout, or ordinary wear after delivery. If the address was wrong, contact us immediately — we can often catch it before production starts.

Cancellations

Physical orders can be cancelled for a full refund any time before production begins, usually within a few hours of ordering. Once production starts the order can't be cancelled.

How to reach us

Reply to your order confirmation email with your order number and, for print issues, a photo of the item. We answer every message.

See also our terms of service and privacy policy.